• General Terms & Conditions
  • Refund Policy
  • Copyright Notice
  • Teacher Terms & Conditions
  • Teaching Code of Conduct
  • Teacher Policies

Website Terms and conditions
IMPORTANT LEGAL NOTICE
ATTENTION: This legal notice applies to the entire contents of the Website under the domain name kraboo.com (Website) and to any correspondence by e-mail between us and you. Please read these terms carefully before using the Website. Using the Website indicates that you accept these terms regardless of whether or not you choose to register with us. If you do not accept these terms, do not use the Website. This notice is issued by Kraboo (Provider).

The following policies, codes, notices and conditions form part of these terms and conditions

Privacy Policy

Refund policy

Copyright notice

Teacher terms and conditions

Teaching code of conduct

Teacher policies

1. Introduction
1.1 You may access most areas of the Website without registering your details with us. Certain areas of the Website are only open to you if you register.
1.2 By accessing any part of the Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full, you must leave the Website immediately.
1.3 The Provider may revise this legal notice at any time by updating this posting. You should check the Website from time to time to review the then current legal notice, because it is binding on you. Certain provisions of this legal notice may be superseded by expressly designated legal notices or terms located on particular pages at the Website.
2. Licence
2.1 You are not permitted to print and download extracts from the Website for your own or commercial use on the following basis:
2.2 Unless otherwise stated, the copyright and other intellectual property rights in all material on the Website (including without limitation photographs and graphical images) are owned by the Provider. For the purposes of this legal notice, any use of extracts from the Website other than in accordance with clause 2.1 for any purpose is prohibited. If you breach any of the terms in this legal notice, your permission to use the Website automatically terminates and you must immediately destroy any downloaded or printed extracts from the Website.
2.3 Subject to clause 2.1, no part of the Website may be reproduced or stored in any other website or included in any public or private electronic retrieval system or service without the Provider’s prior written permission.
2.4 Any rights not expressly granted in these terms are reserved.
3. Service access
3.1 While the Provider endeavours to ensure that the Website is normally available 24 hours a day, the Provider shall not be liable if for any reason the Website is unavailable at any time or for any period.
3.2 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond the Provider’s control.
4. Visitor material and conduct
4.1 Other than personally identifiable information, which is covered under our Privacy Policy, any material you transmit or post to the Website shall be considered non-confidential and non-proprietary. The Provider shall have no obligations with respect to such material. The Provider shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.
4.2 You are prohibited from posting or transmitting to or from the Website any material:
(a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
(b) For which you have not obtained all necessary licences and/or approvals; or
(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or
(d) Which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).
4.3 You may not misuse the Website (including, without limitation, by hacking).
4.4 The Provider shall fully co-operate with any law enforcement authorities or court order requesting or directing the Company to disclose the identity or locate anyone posting any material in breach of clause 4.2 or clause 4.3.
5. Links to and from other websites
5.1 Links to third party websites on the Website are provided solely for your convenience. If you use these links, you leave the Website. The Provider has not reviewed all of these third party websites and does not control and is not responsible for these websites or their content or availability. The Provider therefore does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to the Website, you do so entirely at your own risk.
5.2 If you would like to link to the Website, you may only do so on the basis that you link to, but do not replicate, the home page of the Website, and subject to the following conditions:
(a) you do not remove, distort or otherwise alter the size or appearance of the Kraboo logo;
(b) you do not create a frame or any other browser or border environment around the Website;
(c) you do not in any way imply that the Provider is endorsing any products or services other than its own;
(d) you do not misrepresent your relationship with the Provider nor present any other false information about the Provider;
(e) you do not otherwise use any the trading name of the Provider displayed on the Website without express written permission from the Provider;
(f) you do not link from a website that is not owned by you; and
(g) your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.
5.3 The Provider expressly reserves the right to revoke the right granted in clause 5.2 for breach of these terms and to take any action it deems appropriate.
5.4 You shall fully indemnify the Provider for any loss or damage suffered by the Provider for breach of clause
6. Registration
6.1 Each registration is for a single user only. The Provider does not permit you to share your user name and password with any other person nor with multiple users on a network.
6.2 Responsibility for the security of any passwords issued or submitted rests with you.

6.3 Registration can only be done by persons 18 years or older. If you are not 18 years old, a suitable parent or guardian must be the main account holder.
7. Disclaimer
7.1 While the Provider endeavours to ensure that the information on the Website is correct, the Provider does not warrant the accuracy and completeness of the material on the Website. The Provider may make changes to the material on the Website, or to the products and prices described in it, at any time without notice. The material on the Website may be out of date, and the Provider makes no commitment to update such material.
7.2 The material on the Website is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, the Provider provides you with the Website on the basis that the Provider excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill which, but for this legal notice, might have effect in relation to the Website.
8. Liability
8.1 The Provider excludes all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with the Website in any way or in connection with the use, inability to use or the results of use of the Website, any websites linked to the Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing the Website or your downloading of any material from the Website or any websites linked to the Website.
8.2 The provider makes no assurances to any person(s) who post adverts or respond to adverts.

8.3 We will not be liable or responsible for any matter arising out or in connection with events outside our reasonable control, including without limitation:

  • (a) strikes, lock-outs or other industrial action;
  • (b) civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; or
  • (c) fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster; or
  • (d) impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; or
  • (e) impossibility of the use of public or private telecommunications networks.

each a (“Force Majeure Event”).

8.4 Our obligations shall be suspended for the period that the Force Majeure Event continues, and we will extent the time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these terms can be performed despite the Force Majeure Event.

8.5 Access to kraboo.com is permitted on a temporary basis. We reserve the right to interrupt, withdraw or amend the Service without notice. For example, if it is necessary or desirable for us to interrupt the Service (for example for routine maintenance and upgrades) then we may do so without telling you first.

8.6 You agree that we are not liable to you for any loss whether foreseeable or not arising out of or in connection with unavailability or interruption of the Service except that, if you are a Featured Advert User or an Advertiser and the Service has been unavailable for a continuous period of 5 days your only remedy is to terminate your contract and we will refund the unused portion of your fees.

9. Banner Advertising

This forms part of the terms and conditions for kraboo.com (provider) and the Client (advertiser) for all banner advertising associated with this website (kraboo.com).

9.1 DEFINITIONS.

(a) “Social Media” shall mean all forms of social media such as Facebook, Google+, LinkedIn etc

(b) “Ads” shall mean online advertisements.

(c) “PPC” , “CPC” shall all mean Pay Per Click advertising.

(d) “CPD” shall mean Cost per Day.

(e) “PPV”, “PPM”, “PPI”, “CPI”, “CPM” shall all mean Cost Per View advertising.

(f) “Display Ads” shall means advertisements promulgated by any display networks.

(g) “SEO” shall mean Search Engine Optimisation.

(h) “Video Advertising” shall mean advertising on Youtube.com, Vimeo.com or any other similar public or private video website.

9.2 DURATION

This Advertising Agreement shall commence on the date of its execution and shall have effect until any of the following occurrences at which point the Agreement will end:

(a) The failure of the Company to pay any fees due under this Agreement within 60 (sixty) days of them falling due provided that such delay was not expressly agreed between the Parties.

(b) The provision of 14 (fourteen) days’ notice in writing by either Party.

(c) The end of the agreed advertising paid dates.

(d) Any violation of our terms in clause 4.2, 4.3 could result in termination of all contracts and may result in no refund of any monies owed.

9.3 WARRANTIES AND INDEMNITIES

It is agreed that:

(a) Both Parties warrant that they have the necessary power and approval to enter into an Advertising Agreement.

(b) Both Parties warrant that they are not aware of anything in their reasonable control which will or could have an adverse effect upon their ability to perform their respective obligations under this Advertising Agreement.

(c) The Advertiser undertakes to pause or stop all advertising on the express instruction of the provider in writing.

(d) The provider undertakes to pay all Fees promptly and not to unreasonably withhold payment.

(e) The Advertiser warrants that he/she will use only 1) material expressly authorized by the provider or 2) entirely original material and will not infringe the copyright of any third-party.

(f) The Advertiser warrants the he/she will not use any false or misleading statements in their advertisements whether by statement, act, omission or implication.

(g) The Advertiser warrants that he/she will not use any vulgar, offensive or disreputable means of advertising.

(h) The Advertiser agrees to indemnify and keep indemnified the provider against any and all losses howsoever arising as a result of a breach of clause 9.3 (e), clause 9.3 (f) or clause 9.3 (g).

(i) The Advertiser acknowledges that he/she does not have the right to bind the provider.

(j) Both Parties warrant that they will not do anything to hinder or adversely affect the execution of the other Parties’ duties under the Agreement.

9.4 The Advertising Agreement is made under the exclusive jurisdiction of the laws of all countries.

9.5 Disputes under this Advertising Agreement shall be subject to the exclusive jurisdiction of the courts of all countries.

10. Data Protection Notice

Kraboo observes its obligations for Data Protection. Any data collected is processed in a way that observes the data subject rights under any Act including that it is not kept longer than is necessary is processed for the limited purpose for which the data subject has used Kraboo Services. All data is kept secure.

11. Refund policy

11.1 All refunds are dealt with on a case by case basis. Refunds are at the discretion of the management. By agreeing to these terms and conditions you also agree to the refund policy. Read the refund policy as part of the terms and conditions page.

12. Age limitation for Learn online lessons

12.1 The age of consent is 18 years old to take online lessons. If a student is younger than this, a suitable parent or guardian must make the booking for the minor, and indicate on the booking form the age of the student.

13. The Services

“Services” means the provision of the Learn online and/or the Learn direct and/or the Online course together with such other services as agreed from time to time and purchased by you through the Website or by telephone.

13.1. A description of the Services is available on our Website.  We will provide the Services with reasonable care and skill in accordance with the description set out on the Website.

13.2. We reserve the right to vary or withdraw any of the Services described on the Website without notice.

13.3. We expect you to confirm that the Services you are purchasing will meet your needs.  We do not make any guarantee to you that you will obtain a particular result,

14. If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please contact us.

Last updated 8th August 2019

All aspects of this web site – design, text, graphics, applications, software, underlying source code and all other aspects – are copyright www.kraboo.com and its affiliates or content and technology providers.
In accessing these web pages, you agree that any downloading of content is for personal, non-commercial reference only. No part of this web site may be reproduced or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without prior permission of the Website Owner.

Contact us support@kraboo.com

For rights clearance please contact us.

Learn Direct Offline courses

1. Course cancellation

a. You may cancel your learn direct offline course up to 48 hours before the start date for a full refund.

b. If you cancel your course in less than 48 hours before the start date a 20% fee will be deducted from your course fee for administration charges.

2. Course postponement

a. If you wish to postpone the start of your course we require at least 24 hours notification.

3. Lesson reschedule

a. We try to be flexible and understand that students cannot come to lessons due to short notice commitments, such as family, work etc. We cannot for obvious reasons (teacher/room bookings etc) cancel less than 12 hours before the lesson starts. If you cannot make a lesson please inform us as soon as possible. We will try our best to reschedule missed lessons.

4. Course/lesson no show

a. If you fail to turn up for your course or lesson, the course/lesson will start at the allotted time. If you still have not arrived after an hour of your course/lesson start then the teacher may cancel your lesson. No refund is available for a lesson missed.

        5. Cancellation during course

a. If you wish to cancel your course after it has started only unused lessons will be refunded.  A 20% administration fee will be applied to the unused lessons.

All refunds are dealt with on a case by case basis. Refunds are at the discretion of the management.

Learn Online lessons.

If you are taking one of our online lessons the following refund policy applies to you:

a. If a booked lesson is cancelled with less than 24 hours notice, no refund is given.

b. If the student doesn’t show for whatever reason, no refund is given.

c. Once booked a lesson can only be rescheduled with 12 hours notice.

d. If you have purchased one of our prepaid lesson packages then any unused lesson credit can be refunded.

e. Gift cards are non-refundable.

f. Free lessons cannot be rescheduled.

All refunds are dealt with on a case by case basis. Refunds are at the discretion of the management.

Online Courses.

If you have purchased one of our online courses the following refund policy applies to you:

a. If you have not started your course within 30 days of purchase you may apply for a full refund.

b. If you have started your course and not finished your course or finished your course before the 30 day money guarantee period has ended, then no refund is available.

c. Refunds are unavailable after 30 days.

d. Gift cards are non-refundable.

All refunds are dealt with on a case by case basis. Refunds are at the discretion of the management.

Digital Millennium Copyright Act (DMCA)

It is our policy to respond to clear notices of alleged infringement. This response describes the information that should be present in these notices. It is designed to make submitting notices of alleged infringement to us as straightforward as possible while reducing the number of notices that we receive that are fraudulent or difficult to understand or verify. The form of notice specified below is consistent with the form suggested by the United States Digital Millennium Copyright Act (the text of which can be found at the U.S. Copyright Office Web Site, http://www.copyright.gov) but we will respond to notices of this form from other jurisdictions as well.

Infringement Notification for Kraboo.com

To file a notice of infringement with us, you must provide a written communication that sets forth the items specified below. Please note that you will be liable for damages (including costs and attorneys’ fees) if you materially misrepresent that a product or activity is infringing your copyrights. Accordingly, if you are not sure whether material available online infringes your copyright, we suggest that you first contact an attorney.

  1. Identify in sufficient detail the copyrighted work that you believe has been infringed upon (for example, “The copyrighted work at issue is the text that appears on https://kraboo.com/contact-us/“) or other information sufficient to specify the copyrighted work being infringed (for example, “The copyrighted work at issue is ‘Intellectual Property: Valuation, Exploitation, and Infringement Damages’ by Gordon V. Smith, published by Wiley, ISBN #047168323X”).
  2. Identify the material that you claim is infringing the copyrighted work listed in item #1 above. You must identify each web page that allegedly contains infringing material. This requires you to provide the URL for each allegedly infringing result, document, or item.

An example:
Infringing Web Pages:
http://www.thewebsite.com/directory/
http://www.thewebsite.com/something/blah.html

  1. Provide information reasonably sufficient to permit us to contact you.
  2. Provide information, if possible, sufficient to permit us to notify the owner/administrator of the allegedly infringing webpage or other content (email address is preferred).
  3. Include the following statement: I have a good faith belief that use of the copyrighted materials described above as allegedly infringing is not authorised by the copyright owner, its agent, or the law.
  4. Include the following statement: I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorised to act on behalf of the owner of an exclusive right that is allegedly infringed.
  5. Sign the paper.
  6. For the fastest processing and response we ask that DMCA complaints be submitted to us via our email address

info@kraboo.com

Please allow routing and scanning time for mailed DMCA complaints.

Regardless of whether we may be liable for such infringement under local country law or United States law, we may respond to these notices by removing or disabling access to material claimed to infringe and/or terminating users of our services. If we remove or disable access in response to such a notice, we will make a good-faith attempt to contact the owner or administrator of the affected site or content so that the owner or administrator may make a counter notification.

We may also document notices of alleged infringement on which we act. As with all legal notices, a copy of the notice may be made available to the public and sent to one or more third parties who may make it available to the public.

In order to ensure that copyright owners do not wrongly insist on the removal of materials that actually do not infringe their copyrights, the safe harbor provisions require service providers to notify the subscribers if their materials have been removed and to provide them with an opportunity to send a written notice to the service provider stating that the material has been wrongly removed. [512(g)]

If a subscriber provides a proper “counter-notice” claiming that the material does not infringe copyrights, the service provider must then promptly notify the claiming party of the individual’s objection. [512(g)(2)] If the copyright owner does not bring a lawsuit in district court within 14 days, the service provider is then required to restore the material to its location on its network. [512(g)(2)(C)]

If it is determined that the copyright holder misrepresented its claim regarding the infringing material, the copyright holder then becomes liable to the OSP for any damages that resulted from the improper removal of the material. [512(f)]

Teacher Terms and Conditions

Last updated 8th August 2019

If you want to offer “Teaching Services” on kraboo, you must read and agree to be bound by these Terms and Conditions for Teachers (“Teacher Terms”) which are part of and incorporated into the kraboo Terms and conditions and Payment Terms (“Terms”). These Teacher Terms will apply to any Account that is approved to be a Teacher on kraboo.com. If you do not accept these Teacher Terms in full, you will not be authorised to teach on the Site and you are not eligible to receive any payments for any Teaching Services you provide.

Non-Exclusivity
You understand that any agreement is non-exclusive and you are free to work for other education providers while providing Language tutoring services for Kraboo.

Service Agreement

You understand that this is a contract service and that any agreement (unless stated by kraboo) will not result in a full-time nor a part-time staff position nor will it constitute an employee-employer relationship with Kraboo.

Teacher Registration and Service Listing

1.Approval for Teaching Services

In order to become a “Teacher”, you must first submit a complete teacher application. Completed teacher applications will be evaluated by kraboo for approval. If your teacher application is approved, you will be notified within 5 days, and your status will be changed to “Teacher.” In some cases, we may ask you to do a short demo lesson. You will be notified at least 2 days prior to the demo. You will have the ability to create and manage a Teacher Profile on our Site. As a Teacher, you can begin providing “Teaching Services”.

Teaching Services Online Lessons

2.Teaching Services Description (online lessons)

In order to provide online lessons, Teachers must create a description of their teaching services on kraboo scheduling calendar provided by once hub. When creating the description of your teaching services, you agree to the following guidelines:

a. Write a specific, detailed description.

b. Setup your account as directed.

c. You will not create services that are made with the intent to commit fraud, or provide services other than the ones outlined in the description. This includes offering your services in at no cost.

d. You will not advertise any third-party teaching service, platform, software, or app.

e. You will not include any personal contact information, including but not limited to, email, telephone number, or social media ID.

f. You will agree to use your kraboo.com email for all correspondence with students and outside parties.

g. You agree to provide at least 4 free lessons per week and be available for at least 12 paid lessons per week.

3.Guidelines for providing your online lessons

Once you have received a lesson request, you agree to the following guidelines:

a. Use the kraboo platform to manage Student requests.

b. Respond promptly, within 48 hours, to all lesson-related communication, whether from the Student or from kraboo staff.

c. Maintain a record of all communication between you and the Student via the kraboo email system. Important details including information on the time frames, price, revisions, schedule changes, vacation, availability, delays, and completion of lessons.

d. Communication methods such as outside emails, instant messages, telephone or in-person conversations are prohibited.

e. Inform the Student of your availability and response time.

f. Inform the Student if you will be unavailable for more than one business day.

g. Respond to all teaching requests in a timely manner. Do not ignore Teaching requests.

4. If you are unable to attend an online lesson

a. Immediately inform the student offering an explanation and propose a revised date.

b. Immediately alert kraboo, so that kraboo is aware of the situation and can offer assistance, if needed, to the student.

c. If you were unable to inform the student in advance due to an emergency situation, you are required to give an explanation to the student and kraboo as soon as you are able to.

5. Guidelines for after you have provided your online lesson

a. If a lesson has been recorded you are to make that lesson available to the student for lesson follow up, and to kraboo for quality control purposes. The recording must be available for at least 15 days. Recorded lessons availability/sharing must be done via a shared link from services such as google, YouTube etc

b.Provide helpful, objective, balanced feedback for the Student.

6. Student Complaints and Refunds (online lessons)

a. Any Student who is unhappy with your Teaching Service is required to contact you directly through the site, your kraboo.com email or direct to us regarding any issues or complaints. You should try to resolve any issue or complaint directly with the Student first.

b. If the issue or complaint cannot be resolved, between the Teacher and the Student, kraboo will use all records of communication as evidence to make a determination on how to adjudicate the dispute. kraboo shall have the right, in our sole discretion:

1. To offer a refund, or reverse a transaction.

2. To designate who shall bear the expenses resulting from any such actions.

7. Additional Guidelines for Teaching Services (online lessons)

a. You agree to maintain the privacy of kraboo Students. This includes not soliciting any personally identifiable information (such as birth date, age, government issued number, phone number, or home address).

b. You agree to maintain the privacy of your personal details. This includes personal financial information regarding your payments.

c. You agree to maintain personal records for all invoices and payments.

e. You agree to maintain your tax obligations in the country you live.

f. You agree to cooperate with kraboo in anti-fraud actions, and in Dispute Resolution.

g. You agree to report any conduct violations.

h. You agree to not use Prohibited Content, or content that violates copyright.

i. If requested by the student or kraboo you will record the lesson and give access to the student and kraboo for at least 15 days after the lesson as finished.

8. Providing Teaching Services (online lessons)

You are expected to perform in a manner that results in a consistently high level of Student satisfaction. You are in breach of these Teacher Terms if you:

a. Fail to deliver any Teaching Service for which payment was accepted.

b. Fail to take reasonable efforts to resolve a dispute with a Student.

c. Create unacceptable levels of Student dissatisfaction

d. Violate the Terms of Service, Privacy Policy or any other policies

kraboo reserves the following rights to take any of the following actions at any time and at our sole discretion:

1.Cancel your listed Teaching Service

2.Limit your Account privileges

3.Suspend or terminate your Account

4.Adjust your payment balance and/or withhold/cancel all payments

5.Contact law enforcement or seek legal remedies

Teaching Services Online Courses

9. Teaching Services Description (online courses)

In order to provide online courses, Teachers must create a description of their teaching services on the kraboo website. You are responsible for all content that you post, including lectures, quizzes, exercises, practice tests, assignments, resources, answers, course landing page content, and announcements (“Submitted Content“). When creating the description of your teaching services, you agree to the following guidelines:

a. Write a specific, detailed description.

b. Setup your account as directed.

c. You will not create services that are made with the intent to commit fraud, or provide services other than the ones outlined in the description. This includes offering your services in at no cost.

d. You will not advertise any third-party teaching service, platform, software, or app.

e. You may include any personal contact information, your kraboo email, telephone number, and/or social media ID.

f. You will agree to use your kraboo.com email for all correspondence with students and outside parties.

g. You own or have the necessary licenses, rights, consents, permissions, and authority to authorise kraboo to use your Submitted Content as specified in these Terms and the Terms of Use.

h. Your Submitted Content will not infringe or misappropriate any third party’s intellectual property rights.

i. You have the required qualifications, credentials, and expertise (including education, training, knowledge, and skill sets) to teach and offer the services that you offer through your Submitted Content and use of the Services.

j. You will respond promptly to students and ensure a quality of service that corresponds with the standards of your industry and instruction services in general.

10. You warrant that you will not (online courses)

a. Post or provide any inappropriate, offensive, racist, hateful, sexist, pornographic, false, misleading, incorrect, infringing, defamatory or libellous content or information.

b. Post or transmit any unsolicited or unauthorised advertising, promotional materials, junk mail, spam, or any other form of solicitation (commercial or otherwise) through the Services or to any user.

c. Use the Services for business other than providing tutoring, teaching, and instructional services to students.

d. Engage in any activity that would require us to obtain licenses from or pay royalties to any third party, including the need to pay royalties for the public performance of a musical work or sound recording.

e. Frame or embed the Services (such as to embed a free version of a course) or otherwise circumvent the Services.

f. Impersonate another person or gain unauthorised access to another person’s account.

g. Interfere with or otherwise prevent other instructors from providing their services or courses; or abuse kraboo resources, including support services.

11.Guidelines for providing your online courses

Once you have posted an online course, you agree to the following guidelines:

a. Use the kraboo platform to manage Student requests.

b. Respond promptly, within 48 hours, to all lesson-related communication, whether from the Student or from kraboo.

c. Maintain a record of all communication between you and the Student via the kraboo email system. Important details including information on the time frames, price, revisions, lesson changes, vacation, availability, delays, and completion of lessons.

d. Communication methods such as outside emails (non-kraboo.com account) are prohibited.

e. Respond to all teaching requests in a timely manner. Do not ignore Teaching requests.

f. Online courses can be free or paid.

g. Write a specific, detailed course outline with clear scope, deliverables and lessons.

h. Set expectations that can be met or exceeded.

i. Online courses must have video or utilise H5P (or similar) for presentations.

j. Courses should last longer than 30 minutes.

k. Courses can be advertised on other platforms, but must not be at a lower price than set on Kraboo.com.

l. Video should be hosted on your own server space, such as YouTube, Vimeo, google drive etc. You should embed the video into your lesson for viewing by students.

12.Guidelines for during and after you have provided your online course

a. You are to provide helpful, objective, balanced feedback for the Student.

13.Student Complaints and Refunds (online course)

a. Any Student who is unhappy with your Teaching Service is required to contact you directly through the site, your kraboo.com email or direct to us regarding any issues or complaints. You should try to resolve any issue or complaint directly with the Student first.

b. If the issue or complaint cannot be resolved, between the Teacher and the Student, kraboo will use all records of communication as evidence to make a determination on how to adjudicate the dispute. kraboo shall have the right, in our sole discretion:

1.To offer a refund, or reverse a transaction.

2.To designate who shall bear the expenses resulting from any such actions.

c. Refunds are bound by our refund policy.

14.Additional Guidelines for Teaching Services (online course)

a. You agree to maintain the privacy of kraboo Students. This includes not soliciting any personally identifiable information (such as birth date, age, government issued number, phone number, or home address).

b. You agree to maintain the privacy of your personal details. This includes personal financial information regarding your payments.

c. You agree to maintain personal records for all invoices and payments.

d. You agree to maintain your tax obligations in the country you live.

e. You agree to cooperate with kraboo in anti-fraud actions, and in Dispute Resolution.

f. You agree to report any conduct violations.

g. You agree to not use Prohibited Content, or content that violates copyright.

15.Providing Teaching Services (online course)

You are expected to perform in a manner that results in a consistently high level of Student satisfaction. You are in breach of these Teacher Terms if you:

a. Fail to deliver any Teaching Service for which payment was accepted.

b. Fail to take reasonable efforts to resolve a dispute with a Student.

c. Create unacceptable levels of Student dissatisfaction

d. Violate the Terms of Service, Privacy Policy or any other policies

kraboo reserves the following rights to take any of the following actions at any time and at our sole discretion:

1.Cancel your listed Teaching Service

2. Limit your Account privileges

3. Suspend or terminate your Account

4. Adjust your payment balance and/or withhold all payments

5. Contact law enforcement or seek legal remedies

16.Kraboo instructor payment policy

All instructors are paid by the 10th day of each month for work carried out in the previous month.

a. The table below details the payment rates for online lessons

Item Detail Rate
a. Student sign up for package of 5 or more lessons after free introductory lesson $5 per student
b. Teach between 1 – 30 lessons $17 per lesson
c. For lessons 31 – 80 $18 per lesson
d. For lessons 81+ $19 per lesson

Example for a monthly period.

You have 4 students that sign up for a 5 lesson package each and teach 65 lessons

Item Rate Amount Total
a. $5 4 $20
b. $17 30 $570
c. $18 35 $630
d. $19 0 $0
Total *$1160
Paypal fees @ 2% -$23.20
Amount paid to instructor $1136.80

*Paypal fees of 2% to be deducted

b. Instructor rates for online courses

  1. Kraboo charges 15% for instructors to post their own online courses on our LMS.

c. Payment platforms

  1. Currently kraboo only pay teachers via paypal.

17.License Grants

a. License Grant for Teacher Content to Students

You hereby agree that any user who purchases your Teaching Services will be granted a right to use the Content in your Teaching Services solely for personal and non-commercial educational purposes. You acknowledge that all of the Content you submit to the Site is subject to the representations, warranties, license grants and other provisions contained in the Terms.

b. License Grant for Teacher Content to kraboo

You acknowledge that kraboo may use your Content and information about your Teaching Services in marketing, advertising and promotion of our Site or Application in any medium. You also give kraboo permission to use your name as part of marketing, advertising or promotion.

c. License Grant for Teacher Introduction Video

kraboo has the rights to use your Teacher Introduction video for marketing, advertising or promotional purposes. kraboo may publish teacher videos to our official channels in third-party video hosting and streaming services, such as Youtube, Vimeo, or others, as to ensure accessibility and visibility to kraboo students regardless of location.

kraboo will remove Teacher Introduction videos published to our official channels in third-party video hosting and streaming services upon written notice sent to support@kraboo.com.

Contacting Customer Service

If you wish to report a violation of Site, Application or Service Policies, have any questions or need assistance, please contact kraboo Customer Service as follows:

Online Support: https://support.kraboo.com
Email: support@kraboo.com

All teachers who are approved to teach on kraboo.com agree to our Teacher Terms and conditions. In addition to our Teacher Terms and conditions, we ask that all teachers adhere to our Teacher Code of Conduct.

The kraboo Teacher Code of Conduct serves as general guidelines for all kraboo teachers.

Kraboo teachers come from many different countries and from different backgrounds. Although the code of conduct does not cover every specific situation, it does provide guidelines for ethical and professional behaviour, We have put together these guidelines based on normal accepted values of respect and tolerance.

kraboo Teacher Code of Conduct

1. Provide Professional Service

As a teacher on kraboo, you are providing a service to students who are paying for your services. Teachers must take the lead in communicating with and managing students. Professionalism includes:

a. Being Responsive Be prompt in replying to student questions and sessions requests.

b. Being Responsible and Reliable Maintain your calendar to accurately reflect the times you can be available for lessons.

c. Show Respect for student privacy You may only Record audio or video of students with the student’s prior written or recorded consent. It is a violation of privacy to publicly post a recording of another person without that person’s written permission. Students may ask you to record their sessions for review by themselves.

d. You must actively manage your profile Regularly check in to answer messages, adjust your time availability schedule and update your status. If you plan to take time off, update your profile accordingly and remove yourself from booking pages.

e. Only teach your language Students are paying you to teach them a new language. Do not use this time to practice the student’s native language.

2. Be Culturally Aware

You must respect the values and traditions of your student. Unless as part of a lesson try to avoid asking the following questions (unless requested by the student) during your lessons:

a. Personal life Avoid asking students if they are married and or single. Do not ask them about their relationships. Do not ask them about personal gender related issues.

b. Politics Avoid asking students about their political affiliations and views.

c. Religion Avoid asking students about their religious views.

3. Be Patient and Polite

Students come from different backgrounds and have different language levels; it is important to be patient and polite and help them through their language learning difficulties.

a. Never criticise, yell or insult students Never tell them they are dumb or insult their current level of language ability.

b. Never use rude or vulgar language Teach using respectful language and professional courtesy.

c. Never lose your temper with a student Losing your temper with a student is a sign of being unprofessional. Do not allow it to happen. If you are not sure you can handle a situation, you are welcome to contact kraboo Support (support@kraboo.com) or suggest that the student contact kraboo Support to help resolve any issues.

4. Never be afraid to ask

As teachers we sometimes get caught out by students, whether it be lesson related or otherwise. At Kraboo we are here to help. Drop us an email or message us using any of our other communication methods and let us help. If need be, why not share with other teachers and let our teaching community help out.

5. Be professional Above all else you must be professional in everything you do. Kraboo relies on your professionalism in all your communication with students. A professional teacher stands out from the rest, which in turn will transfer into more students wanting to book your services.

Violations of kraboo Policy or Terms and Conditions

Kraboo reserves the right to deactivate teaching accounts that are found to be in violation of kraboo teaching policy. If you are concerned that what you’re doing might be considered a violation, please contact kraboo support immediately.

Major teaching account violations include, but are not limited to:

1. Violations of kraboo Guidelines

Please help us maintain a positive language-learning environment.

DO NOT engage in spamming, disrespectful language, obscenities, theft of personal information, etc.

2. Violations of kraboo Teacher Code of Conduct

As an online educator on kraboo, language students around the world are trusting you. Be timely, professional, and responsible in all your communications with students both on kraboo and during teaching sessions. kraboo Teacher Code of Conduct is outlined at the top of this page.

3. Kraboo System Policy Violations

DO NOT

a. Provide or post false, misleading, inaccurate, or copied information (includes profile, course content, online lessons, etc).

b. Request others to provide or post false, misleading, inaccurate, plagiarized, or private information.

c. Sell your services for free (Free courses are permitted on online courses).

d. Advertise or promote competing services.

e. Do not post private contact information or information that could lead kraboo students to book or pay for lessons outside of the kraboo platform.

f.Manage multiple kraboo accounts.

g. Violate the kraboo Privacy Policy and Terms and conditions.

h. Offer free online courses for better ratings.

4. Forging of Degrees, CV, Work Experience or Certificates

If we discover that you have forged or altered your degree, CV, work experience or certificates, your teacher profile will be suspended or deactivated immediately. kraboo will also confiscate any money earned, and you may lose access to any lessons you have posted on kraboo.

5. Do not take students/teachers off of kraboo or accept payment outside of the kraboo system

kraboo does not tolerate teachers trying to take kraboo students/teachers off of kraboo or accepting payments outside of the kraboo system. Advertising lessons outside of the system or avoiding the kraboo scheduling and payment systems may be grounds for your account being suspended or deactivated. (you may promote your online lessons using the embed codes available. You may advertise your online courses through any outlet, as long as the student is redirected to the kraboo booking system).

6. If a student contacts you asking about lessons outside of the kraboo system, please remind the student that lessons must be scheduled and paid for through the kraboo booking system, and report the student to kraboo management by writing to kraboo support. Please include any evidence you may have.

If the student is willing to book lessons through the kraboo system, this is fine. If the student is trying to recruit teachers off of kraboo or avoid using the kraboo booking system, this is not acceptable and should be reported to kraboo support

7. Do not promote competing language services

kraboo understands and accepts that teachers may not teach exclusively on kraboo and may work full or part-time at other language training companies.

However, when teaching on kraboo, teachers are not allowed to promote or represent these other companies. If you are promoting another company, particularly a competing company, this will lead to your account being deactivated, forfeiture of any monies earned, and deletion of your history.

8. If you are found in violation of any of the above

Any teacher found to be in violation of the above risks having their account immediately suspended and then deleted pending further investigation. If you feel you may be subject to the above violations, or you have had your account suspended/deleted please contact kraboo support as soon as possible.

kraboo Teacher Policies

If you do not agree with the policies, teacher terms and conditions, teacher code of conduct, please do not apply to become a kraboo teacher.
If you are found to be in violation of these policies, we reserve the right to terminate your account and cancel any monies due.

As a kraboo Teacher, you agree to the following:

  • Terms and conditions
  • Teacher Terms and conditions
  • Privacy Policy
  • Copyright notice
  • Teacher Code of Conduct

Providing your Teaching Services on kraboo

kraboo encourages open, complete and professional communication between Students and Teachers. Open communication helps Teachers to develop relevant curriculum and Students to make informed decisions. In the event of a dispute, all written communication on kraboo will serve as the record for resolution of the dispute.

Complete the Teacher registration process, providing true, accurate, complete information. Update your information to maintain its truthfulness, accuracy and completeness. From time to time, your Account may be subject to verification as well as editorial and feedback reviews. kraboo can suspend or terminate your Account upon the discovery that any information you provided or posted is not complete or accurate or as a result of other violations of the Terms and Conditions.

Guidelines for Creating an online Course
You agree to utilise the following course creation guidelines:

  • Write a specific, detailed course outline with clear scope and provide an overview of the course.
  • Set expectations that can be met or exceeded.
  • Online courses must have video or utilise H5P for presentations.
  • Courses should last longer than 30 minutes.
  • Courses can be advertised on other platforms, but must not be at a lower price than set on Kraboo.com.
  • Video should be hosted on your own server space, such as YouTube, Vimeo, google drive etc. You should embed the video into your lesson for viewing by students.

When submitting your course you agree to:

  • Not submit courses or lessons that are made with the intent to commit fraud. Doing so will result in immediate termination of your account.
  • Not offer your Services in exchange for good feedback.
  • Respond promptly, within one business day, to private messages from a Student.
  • Respond promptly, within one business day, to any inquiry from kraboo.
  • The lesson content is your own. Do not be engage in plagiarism.

Violation of these guidelines may result in suspension or termination of your Account. If you are aware of a potential violation, please contact kraboo support.

Guidelines for Providing your Services (online lessons)
You agree to utilise the following service provider guidelines:

  • Once you have received a lesson booking, use kraboo to manage the request and to maintain an electronic record of all written communication between you and the student including, schedule changes, vacation, availability, delays, and completion of sessions. In the event of a dispute, all written communication on kraboo will serve as the statement of record.
  • Inform the Student of your availability and committed response time.
  • Inform the Student if a committed lesson will be missed, offering an explanation and proposing a revised date.
  • If you are unable to complete a lesson, alert support so that kraboo is aware of the situation and can offer assistance to the Student.
  • Respond promptly, within 1 business day, to all lesson-related communication, whether from the Student or from kraboo.
  • To maintain the privacy of your personal financial Account details; maintain a record of all invoices and payments.
  • Report any rating violation by contacting kraboo support.
  • Report any students violating policy by contacting kraboo support.
  • After the session is completed, leave unbiassed, balanced feedback.

Violation of these guidelines may result in suspension or termination of your Account. If you are found or suspected to be cooperating with another site user who is violating kraboo or legal policies, then this will affect your account as well. kraboo reserves the right to suspend or terminate accounts suspected of illegal and/or suspicious behaviour. If you are aware of a potential violation, please contact kraboo support to report it.

Contact kraboo support: support@kraboo.com

Spread the love
X